Privacy Policy

1. Introduction

Welcome to RiverFlowSport (riverflow-sportt.com). We are committed to protecting the privacy and security of the personal information of our users, including team captains, players, and venue operators across Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

This website is operated by Maxwell Carter, located at Orion House, FIVE, Upper St Martin's Ln, London WC2H 9EA. By accessing or using our sports venue discovery and booking services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with these terms, please do not use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register an account, create a team profile, submit a venue listing, book a sports court, or contact us. This includes:

• User Profiles: Full name, email address, phone number, physical address, and password.
• Team Accounts: Team name, primary sport, squad size, captain contact information, and roster details.
• Venue Listings: Facility name, address, province, available amenities, dimensions, pricing rates, and contact details of the operator.
• Booking Transactions: Dates, hourly slots, deposit reference codes, and billing details processed securely by third-party payment gateways.

We also automatically collect technical details about your device and visit parameters, such as your IP address, browser type, referral URL, page load speeds, and interaction metrics.

3. How We Use Your Information

We use the personal information we collect for several primary business objectives, including:

1. Providing, operating, and improving our sports venue discovery and reservation platform.
2. Processing slot bookings, issuing transaction receipts, and dispatching real-time cancellation alerts.
3. Verifying new venue listings and coordinating owner payouts within 48 hours of completed bookings.
4. Sending marketing newsletters and tournament updates strictly in compliance with CASL consent parameters.
5. Monitoring platform performance, identifying aggregate traffic trends, and preventing fraudulent reservations.

4. PIPEDA & CASL Consent

Under PIPEDA, we collect personal information only with your knowledge and consent, or where required or permitted by law. You have the right to withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

To ensure strict compliance with CASL guidelines, we establish clear express consent checkboxes for Canadian users prior to delivering commercial electronic messages. Every marketing email includes a prominent, immediate opt-out unsubscribe mechanism.

5. Data Sharing & Disclosure

We protect your personal details and do not sell, rent, or trade your data to third parties. We share information only with trusted service partners under strict confidentiality agreements, including:

• Venue Partners: We share booking details (name, phone, team name) with court operators only to coordinate confirmed slot schedules.
• Payment Processors: Transaction parameters are processed securely by PCI-DSS compliant gateways like Stripe or PayPal.
• Analytics Providers: Aggregate user behavior is analyzed using Google Analytics 4 with IP anonymization active.

6. Data Security Measures

We implement a variety of technical and organizational security measures to maintain the safety of your personal information when you enter, submit, or access your profile. This includes SSL/TLS encryption for all data transmissions, secure firewalls, access control procedures, and salted password hashing. In the event of a critical security breach affecting your personal details, we will notify the Office of the Privacy Commissioner of Canada in compliance with PIPEDA regulations.

7. Your Legal Rights

As a Canadian citizen, you hold explicit rights under PIPEDA regarding the access and accuracy of your personal information stored inside our systems. You have the right to:

• Request a copy of the personal details we store in our active databases.
• Request corrections to inaccurate, incomplete, or outdated personal fields.
• Request the permanent deletion of your account and related roster details.
• File a formal complaint with the Office of the Privacy Commissioner of Canada regarding our data practices.

To exercise any of these rights, please write to us at riverflowsport@atomicmail.io with the subject line "PIPEDA Data Inquiry".